Proactive support for critical applications
Proactive support for critical applications with defined SLAs, continuous monitoring and rapid incident resolution.
Overview
Application support goes beyond bug fixing. Our team proactively monitors, identifies and resolves issues before they impact the operation, ensuring your applications run with maximum performance and availability.
Services
L1/L2/L3 support
Multi-level support with defined SLAs to resolve incidents from initial diagnosis to complex code fixes.
Bug fixing & hotfixes
Rapid production bug fixing with root cause analysis, regression testing, and controlled deployment.
Functional evolution
Implementation of improvements and new features in existing applications following agile processes and code review.
Performance optimization
Analysis and optimization of performance bottlenecks in web, mobile, and backend applications to improve user experience.
Release management
Release planning and execution with version control, rollback plan, and stakeholder communication.
Technical documentation
Creation and maintenance of technical documentation, runbooks, and knowledge base for efficient application operations.
Where we operate
Where we operate with Application Support
E-commerce & marketplace
Support for online sales platforms focused on availability during Black Friday, promotions, and seasonal peaks.
Financial applications
Support for banking and payment systems with compliance, auditing, and guaranteed response times.
Legacy systems
Legacy system support with controlled evolution and gradual modernization planning.
SaaS & platforms
Multi-tenant support with per-client SLAs, automated health checks, and incident management.
Mobile apps
Mobile app support with OS updates, compatibility fixes, and UX improvements.
Integrations & APIs
Monitoring and support for system integrations, APIs, and critical business data flows.
How we work
Transition & Onboarding
Application immersion, environment documentation, knowledge transfer, and SLA definition.
Stabilization
Resolution of pending critical issues, monitoring implementation, and runbook creation.
Steady-State Operation
Continuous management with incident resolution, improvement implementation, and performance reports.
Evolution & Optimization
Proactive improvement proposals, performance optimization, and technical debt reduction.
Reporting & Governance
Periodic SLA reports, quality indicators, and evolution recommendations.
Transition & Onboarding
Application immersion, environment documentation, knowledge transfer, and SLA definition.
Stabilization
Resolution of pending critical issues, monitoring implementation, and runbook creation.
Steady-State Operation
Continuous management with incident resolution, improvement implementation, and performance reports.
Evolution & Optimization
Proactive improvement proposals, performance optimization, and technical debt reduction.
Reporting & Governance
Periodic SLA reports, quality indicators, and evolution recommendations.
Other solutions
SRE / DevOps
Site Reliability Engineering practices to ensure availability, performance and resilience of digital systems at scale.
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AWS Managed Services
Operations, evolution and optimization of AWS workloads with proactive monitoring, intelligent automation and operational intelligence powered by AI and Machine Learning.
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FinOps
Cloud cost management with continuous optimization, reserved instances, rightsizing and executive reporting.
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24x7 Monitoring
Continuous monitoring of infrastructure, applications and services with automated alerts and proactive incident response.
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Database Support
Administration, optimization, backup and disaster recovery for relational and NoSQL databases at scale.
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Cloud billing
Detailed cloud billing analysis with cost allocation by area, anomaly identification and savings recommendations.
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Infrastructure Management
Complete management of on-premises and cloud infrastructure with automation, Infrastructure as Code and continuous governance.
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