AutomationNov 26, 2025
Grupo IMC
The IMC Group, in partnership with MadeinWeb, developed an Artificial Intelligence solution created to completely transform the network's pricing process.
Autonomous agents that execute and decide for you
AI agents that execute complex tasks, make decisions and interact with your systems independently, reliably and at scale.
Overview
AI agents represent the next level of intelligent automation. Unlike traditional chatbots, agents can plan, execute multiple steps, use tools and make autonomous decisions to solve complex problems in your business context.
Services
01
Conversational agents
Agents that maintain context in long conversations, access systems, and execute actions on behalf of the user.
02
Workflow agents
Multi-step process automation with agents that orchestrate APIs, databases, and external services.
03
Multi-agent systems
Architectures with multiple specialized agents that collaborate to solve complex problems.
04
Tool-using agents
Agents that use tools such as calculators, search engines, APIs, and databases to complete tasks.
05
Monitoring agents
Agents that monitor metrics, detect anomalies, and execute corrective actions automatically.
06
Agent orchestration
Orchestration platforms that manage agent lifecycle, scalability, and observability.
Where we operate
Where we operate with AI Agents
Support automation
Agents that resolve tickets, categorize requests, and execute actions in ITSM systems automatically.
Document analysis
Agents that read, interpret, and extract information from complex documents like contracts and reports.
Incident management
Monitoring agents that detect problems, diagnose causes, and execute remediations automatically.
Research & intelligence
Agents that collect, analyze, and synthesize information from multiple sources to support strategic decisions.
Sales & CRM
Agents that qualify leads, update CRM, and generate personalized proposals automatically.
DevOps & SRE
Agents that automate deployments, rollbacks, and infrastructure optimizations based on metrics.
How we work
01
Process Mapping
Identifying candidate processes for agent automation and defining scope and autonomy limits.
02
Agent Design
Agent architecture with tool definitions, memory, business rules, and guardrails.
03
Development & Testing
Implementation with extensive scenario testing, edge cases, and agent decision validation.
04
Deploy & Observability
Deployment with detailed logging, performance dashboards, and human-in-the-loop mechanisms.
05
Optimization & Expansion
Feedback-based refinement, capability expansion, and addition of new tools and integrations.
01
Process Mapping
Identifying candidate processes for agent automation and defining scope and autonomy limits.
02
Agent Design
Agent architecture with tool definitions, memory, business rules, and guardrails.
03
Development & Testing
Implementation with extensive scenario testing, edge cases, and agent decision validation.
04
Deploy & Observability
Deployment with detailed logging, performance dashboards, and human-in-the-loop mechanisms.
05
Optimization & Expansion
Feedback-based refinement, capability expansion, and addition of new tools and integrations.
Results we've already delivered
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