Generative AIApr 28, 2026
ONR
ONR created IARI, a generative AI platform that automates the extraction and standardization of property registration data across real estate notary offices, with plans to reach more than 3,000 registries.
Comerc
Comerc transforms service and knowledge management with Generative AI Super Orchestrator
In partnership with Madeinweb, a Generative Artificial Intelligence solution was developed that centralizes, governs and orchestrates multiple specialist agents.
Client
Technologies
Amazon BedrockBedrock AgentCoreDynamoDBLangGraphQdrantRAGTitan Embeddings
Category
Generative AI
IndustryEnergy and Utilities
DESAFIO
Comerc faced relevant limitations in the traditional model of service and access to information. Manual sorting of questions, incorrect targeting of experts and fragmentation of knowledge sources led to delays, rework, inconsistencies in responses and increased operational costs. Furthermore, the coexistence of multiple agents and dispersed bases made governance, continuous updating of information and service scalability difficult.
A Solução
The Comerc Super Orchestrator was implemented, a solution based on Generative Artificial Intelligence with RAG (Retrieval-Augmented Generation) architecture. The architecture uses Amazon Bedrock and Bedrock AgentCore for secure and scalable agent execution, LangGraph for orchestrating decision flows, DynamoDB as the source of truth for manifests, Titan Embeddings v2 for semantic vectorization and Qdrant as a vector database. For each question, the system automatically identifies the most appropriate agent and delivers contextualized answers with native observability, security and governance.
RESULTADOS
Automated identification of savings opportunities, with timely communication.
Optimization of the decision-making process, based on structured data interpreted by AI.
Increased efficiency of the sales team, freeing the team for more strategic actions.
Greater customer engagement and satisfaction, with faster, more personalized and effective.
Super Orchestrator brought significant gains in efficiency and return on investment, with a significant reduction in operational costs, elimination of manual bottlenecks, responses delivered in a few seconds and increased productivity of specialists. The scalable architecture allows the inclusion of new agents and domains without proportional cost growth, consolidating the platform as a central intelligence hub and ensuring an increasing ROI over time.
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