Score Lio: NPS Capture and Payment Engagement

Fast collection in a complex and regulated environment.

The project's biggest obstacle was enabling the technology within physical payment terminals, which required high precision, speed and compliance. The challenges included:

• Strict Integration: Insert a satisfaction measurement solution directly into CIELO machines, a complex and highly regulated operational ecosystem.

• Short Time Window: Ensure efficient collection of feedback in the very short time interval between payment processing and transaction completion, without generating queues.

Fluidity and Usability: Create an Android-based application that offers a friendly, fast and frictionless experience for end users.

Secure Android app with real-time algorithm analysis.

The technological response combined systemic stability with a highly usable interface:

• Native and Integrated Application: Development of an intuitive and efficient Android application, perfectly embedded in the CIELO payment machine system.

• Security and Compliance: Rigorous technical approach used advanced technologies to ensure rapid data collection without compromising the stability or security of financial transactions.

• Interface Simplicity (UX): Interface designed with an extreme focus on agility, allowing customers to evaluate the experience with just a few taps on the screen.

• Data Intelligence: Implementation of algorithms that process and analyze feedback in real time, providing managers and establishments with immediate insights into satisfaction consumer.

High engagement and innovation in retail.

The union between advanced technology and the capillarity of payment machines consolidated the platform as a competitive differentiator:

• Increased Metrics: The effectiveness of the system was reflected not only in the improvement of NPS response rates, but also in the general increase in customer engagement with the establishment.

• Sector Transformation: Successful implementation and friction-free made Score Lio a pioneering, innovative and transformative solution for the payments market.

• Immediate Business Intelligence: Retailers now have access to accurate and simultaneous data, essential for making quick decisions focused on improving the customer experience.